HomeShipping policy

Delivery & Shipping

Last updated: January 25, 2024

Please read these terms and conditions carefully before using Our Service.

Shipping Policy

All orders are processed within 1 – 2 Business Days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Delays may be experienced due to high volumes of orders or postal service issues out of our control.

Domestic Shipping Rates and Estimates

Free Shipping: On orders over R1000 within Durban and surrounding areas

Shipping Fees:
Fixed Flat fee of R35 with a 10 KM radius
Fixed Flat fee of R100 out of a 10 KM radius

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Shipping option Estimated delivery time Price
Durban 1-2 business days R35
Surrounding Areas 1-2 business days R100
Grey Areas 5-10 business days TBC

Free Shipping: On orders over R1000 within Durban and surrounding areas

In-store pickup

You can skip the shipping fees with free local pickup at Oveport, City, Musgrave, Quality, and Warner. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1-2 business days. We will send you an email when your order is ready along with instructions.

Our Store hours are:
Sparkport Overport – Mon – Sat : 8AM – 10PM Sundays : 9AM – 10PM
Sparkport City Centre – Mon – Fri : 7:30AM – 7:30PM Sat : 7.30am to 7.30pm Sundays : 9AM – 3PM
Sparkport Quality Street – Mon – Fri : 9AM – 6PM Sat : 8AM – 2PM Sun : 9AM – 1PM
Sparkport Musgrave – Mon – Fri : 8AM – 6PM Sat : 8AM – 2PM Sun : 9AM – 2PM
Sparkport Warner Beach – Mon – Fri : 8:30AM – 5:30PM Sat : 9:00AM – 14:00PM Sun 9AM – 1PM
Sparkport Chatsworth – Mon – Sun : 9am – 8pm Fri : 9:30 AM – 12:00 PM, 1:30 – 8:00 PM
Sparkport Umlazi – Mon – Thurs : 9am – 6pm Fri : 9:00 AM – 12:00 PM, 1:30 – 6:00 PM
Sparkport Pietermaritzburg – Mon – Sat : 9AM – 8PM Sundays : 10AM – 6PM
Saturdays (8-12am) Sundays (Closed)

6 days of the week. Please have your order confirmation email with you when you come.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

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Refunds, returns, and exchanges

We accept returns up to 2 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

If your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at